Terms and conditions for Family Nanny
1. General terms
- By booking a service, the customer accepts the current terms and conditions.
- Family Nanny provides care and support services for parents of young children, as well as facial massage treatments.
- All agreements between Family Nanny and the customer are personal and cannot be transferred to others.
2. Cancellations and appointment changes
- I reserve the right to cancel an appointment in the case of unforeseen circumstances or illness. The customer will then be offered to book a new appointment.
- The customer may cancel or reschedule an appointment up to 24 hours before the scheduled time at no cost. Cancellations made later than this will incur a fee of 50% of the service price. Cancellations made less than 4 hours before the appointment will incur a fee of 100%.
- In cases of sudden illness affecting you or your baby, appointments may be cancelled without charge.
3. Confidentiality and privacy
- I do not share personal information with third parties without the customer’s consent.
- All information about the customer and child is handled confidentially and is not shared with third parties without consent, unless required by law.
- I am bound by full confidentiality, so you can safely share your thoughts and concerns in a private space.
- Documentation and record-keeping are managed in a GDPR-secured system.
4. Child safety and responsibility
- I provide care and support with great responsibility, but the customer retains the overall responsibility for their child.
- The customer must provide necessary instructions regarding the child’s needs and any allergies/special considerations during the initial introductory meeting to ensure the best possible care.
5. Tasks and responsibilities
- I am responsible for performing my work with the utmost care, but I cannot be held liable for indirect damages, losses, or unforeseen incidents that may occur during or after my visit.
- I only perform the tasks that have been agreed upon and that fall within my professional competence.
- I reserve the right to decline tasks that fall outside my competence or that I find inappropriate.
6. Payment
- Payment is made via EasyPay through the online booking system; the amount is reserved on the account and only charged after the service has been completed. For some services, payment may be made after the appointment via MobilePay. Sanzi Beauty products can also be purchased via MobilePay.
- Ticket cards must be used within one year.
- Gift cards are valid for one year.
7. Health and hygiene
- If the child has a contagious illness (e.g., fever, vomiting, diarrhea), I reserve the right to cancel or reschedule the appointment.
- The customer is asked to inform me if there are contagious illnesses in the household.
8. Contact
- If you have questions or wish to change your booking, you are welcome to contact me by phone or e-mail.